Last Modified: 2019-06-28 21:01:23
Shipping Options & Return Policies
All package delivery times given by Produce Perks or posted on our website are estimates only and based on information provided by vendor shippers. We do not guarantee any specific package delivery times. Once the order leaves our shipping facility we are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information. EXPRESS DELIVERY (2 day and overnight) TIME DOES NOT INCLUDE ORDER DATE (after 4:30PM EST) OR WEEKENDS.
Overnight shipping via vendor shippers is available for most areas in the lower 48 states. Some vendor shippers do not deliver on weekends. If you select overnight service on Friday, your package will arrive on Monday. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.
Produce Perks is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.
All orders outside of the US will be shipped via a vendor shipper and are subject to import taxes, border fees, and additional shipping charges.
Q: What are my shipping options?
A: We offer regular shipping, which is 3 to 7 business days through FedEx Smart Post (FedEx delivers the package to your local United States Post Office, which will then deliver the package to you). We also offer shipping through other vendor shippers. All orders placed after 4:30PM EST will not be shipped until the following business day. If you order an overnight order on Friday, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday. Some vendor shippers do not deliver on weekends. Express delivery time (on 2 day and overnight) does not include order date (after 4:30PM EST) or weekends.
Q: What is your return policy?
A: Produce Perks Midwest does not refund purchases.
Q: How do I Place an order?
A: You can place your order through our online ordering system.
Q: Will I need to sign for rush deliveries?
What personal information do we ask for you to provide?
When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details, as appropriate, to help you with your experience.
When do we collect information?
We collect information when you browse our website, register, place an order or otherwise enter information on our site (for example, if you respond to a survey or marketing communication).
How do we use your information?
We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests
- To quickly process your transactions
- To send information and updates pertaining to orders
- To send you additional information related to your product and/or service
- To continue sending emails to our customers after the original transaction has occurred.
- To improve our website.
If at any time you would like to unsubscribe from receiving future emails, you can follow the ‘unsubscribe’ directions found at the bottom of any email correspondence sent to you from our site.
How do we protect your information?
Our website is periodically scanned for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We regularly use Malware Scanning.
Your personal information is contained behind secured networks that is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Viewers can visit our site anonymously but users must enable cookies to register or place an order.
Can you access and update your personal information?
Yes, your personal information can be modified by logging into your account.
Whenever you use our site, we aim to provide you with access to your personal information. If that information is wrong or changes, we give you ways to update it quickly or delete it – unless we have to keep that information for legitimate business or legal purposes.
What is our third-party disclosure policy?
We do not sell, trade, or otherwise transfer your Personally Identifiable Information (PII) to outside parties.
Occasionally, we may include or offer third-party products or services on our website. Such offers may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Is there ever a circumstance in which we will share your information?
We may share non-personally identifiable information publicly to show trends about the general use of our services.
We may provide customer information where necessary to comply with the law, such as disclosure of your information to a law enforcement agency for your safety or the safety of others or when compelled by subpoena or other legal process.